What forms of payment do you accept?
When will my order ship?
Orders are processed for shipment within 2-4 business days after an order is placed. Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.
Where do you ship?
We ship to most countries.
What shipping options do you offer?
We offer shipping via Hermes, DHL and Swiss Post
How can I cancel my order?
To cancel your order before it is shipped, please email us at email@example.com. Please reference your order number.
How can I modify my order?
Unfortunately, once an order is placed, we cannot make changes. You will be required to cancel your order and re-order if you require any changes.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us via email at firstname.lastname@example.org. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately via email at email@example.com.
**All returns are subject to a 15% restocking fee and are at the discretion of Harada Brand.
If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RA#). Please contact via email at firstname.lastname@example.org for further instructions. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of Harada Brand. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange.
Accessories and special order items are non-returnable.
Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 8-12 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Harada Brand. Returns are subject to a 15% restocking fee.
For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Harada Brand is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.